Troubleshooting

Overview

The Troubleshooting section provides comprehensive guidance for identifying, diagnosing, and resolving common issues that may occur while using the platform on web or mobile devices. Whether you are experiencing login difficulties, synchronization failures, task submission errors, notification problems, performance issues, or connectivity challenges, this section offers practical solutions to help restore normal operations quickly.

Users can find step-by-step troubleshooting procedures, recommended corrective actions, common error explanations, and best practices for preventing recurring issues. The section also helps users determine when an issue can be resolved independently and when it should be escalated to system administrators or support teams.

By following the troubleshooting guidance provided, users can minimize downtime, improve system reliability, and maintain seamless productivity across all operational activities.


Best Practices
To reduce the likelihood of system issues and ensure smooth operation:

• Always use a stable internet connection when performing critical tasks or syncing data.
• Keep the mobile application and web browser updated to the latest version.
• Sync offline data regularly to prevent data backlogs and synchronization conflicts.
• Verify that required fields are completed before submitting tasks, actions, or issues.
• Upload clear and relevant evidence to support task completion and issue reporting.
• Enable notifications to stay informed about assignments, updates, and deadlines.
• Regularly log out and log back in if performance issues occur after extended use.

• Ensure device date, time, and location settings are configured correctly for accurate timestamping and GPS validation.
• Save work frequently, especially when working in areas with unstable connectivity.
• Report recurring issues promptly to administrators or support teams for investigation.
  

Common Mistakes to Avoid
Avoid the following actions, as they may cause errors, delays, or data inconsistencies:

• Closing the application before task submissions or data synchronization is complete.
• Ignoring synchronization errors and continuing to create additional records offline.
• Uploading unsupported file formats or files that exceed size limits.
• Submitting incomplete forms or leaving mandatory fields blank.
• Using outdated versions of the application or unsupported browsers.
• Disabling location services when GPS validation is required.
• Sharing login credentials with other users.
• Assuming data has been saved without confirming successful submission or synchronization.
• Deleting application data or uninstalling the app before syncing offline work.
• Ignoring system notifications, warnings, or error messages that require user action.
  

Following these best practices and avoiding common mistakes will help ensure a smoother user experience, reduce operational disruptions, and improve overall system performance and reliability.

Before Contacting Support

Before raising a support request, please try:

• Refreshing the application
• Logging out and back in
• Checking your internet connection
• Updating the app or browser
• Restarting your device
• Clearing browser cache and cookies

Still Need Help?
When contacting support, please provide:

• Full name
• Organization name
• Registered email address
• Device type
• Browser or app version
• Description of the issue
• Screenshots (if available)
• Date and time the issue occurred
  

Providing these details helps our support team resolve your issue more quickly.