Resolving Issues Workflow

Resolution Workflow

The Resolution Workflow controls how operational issues move from identification to closure.

Typical workflow:

1. Issue reported
2. Ownership assigned
3. Investigation started
4. Corrective action implemented
5. Resolution verified
6. Issue closed

This ensures operational accountability and structured
resolution tracking.

Step-by-Step Guide: How to Resolving an Issue

Step 1 — Open the Assigned Issue
Navigate to: Issues → Issues In Progress

Step 2 — Review Issue Details
Check:

• Description
• Evidence
• Severity
• Assigned ownership

Step 3 — Perform Corrective Action
Resolve the operational problem.
Examples:

• Repair equipment
• Correct compliance gaps
• Address safety concerns

Step 4 — Upload Resolution Evidence
Attach:

• Updated photo 
• Completion notes
• Supporting documents

Step 5 — Update Issue Status

Change the status to: Resolved

Step 6 — Supervisor Review (If Applicable)

A supervisor may:

• Verify corrections
• Review evidence
• Approve closure

Step 7 — Close the Issue

The issue moves into: Resolved Issues