How to Report Issues
Reporting issues promptly helps ensure that risks are identified early, assigned to the appropriate personnel, and resolved efficiently.
simplchek
Last Update a month ago
The Issues module allows users to report hazards, incidents, non-conformances, maintenance problems, and other operational concerns that require attention and follow-up.
What You'll Learn
Issues are typically created when a user identifies a problem during:- Task execution
- Inspections
- Audits
- Mobile field operations
Step-by-Step Guide: How to Report an Issue
What You'll Learn
After completing this guide, you will be able to:
- Open the Issues module
- Create a new issue report
- Enter issue details correctly
- Submit the issue for tracking and resolution
Issues are typically created when a user identifies a problem during:- Task execution
- Inspections
- Audits
- Mobile field operations
- Operational concerns
- Safety incidents
- Failed inspections
- Equipment problems
- Compliance gaps
Step-by-Step Guide: How to Report an Issue
Step 1: Open the Issues Module
- From the Dashboard, tap Issues.
- The Issues Panel will open, displaying:
- All Issues
- Open Issues
- Resolved Issues
Step 2: Create a New Issue
- Tap the ➕ Plus icon located in the upper-right corner of the Issues panel.
- The Report Issue Form will open.
Step 3: Enter Issue Details
Complete the required fields, including:
Complete the required fields, including:
- Issue Title
- Issue Type (e.g., Hazard, Safety, Quality, Maintenance, Compliance)
- Priority Level (Low, Medium, High, or Critical)
- Site or Location
- Due Date (if applicable)
- Description of the Issue
- Comments or Observations
Step 4: Attach Evidence (If Available)
If the form allows attachments:
- Tap Upload Image or Add Attachment.
- Select an existing photo or capture a new one.
- Confirm the upload.
Step 5: Submit the Issue
After reviewing the information:
- Tap Report Issue.
- The issue will be saved and added to the Open Issues list for tracking and follow-up.
Example Workflow
Dashboard
↓
Issues
↓
➕ New Issue
↓
Enter Details
↓
Upload Evidence
↓
Report Issue
↓
Open Issues Queue
Tips
- Use a clear and specific issue title.
- Select the correct Issue Type and Priority.
- Include enough detail for someone else to understand the problem.
- Upload clear photos whenever possible.
- Report issues as soon as they are identified.
Common Mistakes to Avoid
- Using vague titles such as Problem or Issue Found
- Selecting the wrong priority level
- Leaving the description incomplete
- Forgetting to attach supporting evidence when available
- Not reviewing the information before submission
Related Articles
- Understanding Issues
- Issue Priority Levels
- Issue Tracking & Resolution
- Actions Management
- Root Cause Analysis
Summary
To report an issue in SimplChek, open Dashboard → Issues, tap the ➕ Plus icon, complete the Report Issue form with the necessary details, attach evidence if required, and tap Report Issue to submit it for tracking and resolution.