How to Report an Issue on Mobile

Step-by-Step Guide: How to Report an Issue on Mobile

Step 1 —

Open the SimplChek Mobile App

Ensure you are logged into your assigned workspace and operational environment.

Step 2 —Open the Navigation Menu
From the navigation menu, select: Issues
The Issues module allows users to:

• Create new issues
• Track reported issues
• Monitor issue status
• Review escalations
• Manage corrective actions

Step 3 —Tap “Create Issue”
On top of the Issues module, tap: Create Issue
This opens the mobile issue reporting form.

Step 4 —Enter Issue Information
Complete all required issue details carefully and accurately.
Required Fields Include:

a. Issue Type Users may select categories such as:

• Safety
• Compliance
• Maintenance
• Environmental
• Operational
• Security

b. Issue Title
Example:

• Oil Leakage Near Generator Room
• Missing Fire Extinguisher
• Failed Safety Inspection
• Damaged Warehouse Door

c. Description
Include:

• What happened
• Exact location
• Observed risks
• Operational impact
• Immediate concerns

Example:“Large oil spill observed beside Generator Unit 3 during inspection. Area presents slip hazard and possible equipment malfunction risk.”

d. Priority LevelSelect the appropriate severity or priority level.
Typical severity levels may include:

• Low
• Medium
• High
• Critical

Severity helps management prioritize operational response and escalation workflows.

Step 5 —Verify GPS & Timestamp Information
SimplChek may automatically capture:

• GPS location
• Date and time
• Geo-tagged evidence

This helps validate field reporting authenticity and improve operational traceability.

Step 6 —Review the Issue Details
Before submission, verify:

• Issue title is accurate
• Description is complete
• Severity level is correct
• Evidence is attached properly
• Required fields are completed

Step 7 —Add Supporting Evidence
Attach evidence to improve issue documentation and investigation accuracy.
Supported Evidence Types:

• Photos
• Videos
• Documents
• Inspection screenshots
• Audio notes (if enabled)

Step 8 —
Tap “Report Issue
”Once all information is completed, tap: Report Issue
The issue will immediately be:

• Logged into the SimplChek system
• Assigned a tracking reference
• Visible to supervisors and assigned teams
• Added to operational dashboards and reports

What Happens After SubmissionAfter submission:

• Notifications may be sent to responsible teams
• Escalation workflows may begin automatically
• Corrective actions may be assigned
• Supervisors can review and monitor progress
• Users can track issue status updates