Action Collaboration Features

Action Collaboration features include:

1. Team discussions

2. Comments

3. Mentions

4. Escalation workflows

5. Shared ownership

1. Team Discussions

Overview
Users can discuss operational actions directly inside the action record.
Discussions help teams:

• Share updates
• Clarify responsibilities
• Coordinate corrective activities
• Track communication history

Step-by-Step Guide: Starting a Team Discussion

Step 1 —
Open the Action
Navigate to: Action Plan
Select the action.

Step 2 —
Open the Comments Section
Locate: Comments / Discussion Panel

Step 3 —

Add a Message
Provide:

• Updates
• Clarifications
• Requests
• Operational notes

Step 4 —

Save the Comment
The update becomes visible to authorized users.

2. Comments & Mentions

Overview
Mentions help notify specific users directly inside action discussions.
Example:
@Supervisor
@MaintenanceTeam
This improves visibility and response speed.

Step-by-Step Guide: How to Mention Team Members

Step 1 —
Open the Discussion Panel

Step 2 —
Type “@”
A list of users appears.

Step 3 —

Select the User

Step 4 —
Add Your Message

Step 5 —
Submit the Comment
The mentioned user receives a notification.

3. Escalation Workflow

Overview
Escalation workflows automatically notify supervisors or managers when:

• Actions become overdue
• Critical risks remain unresolved
• SLA timelines are breached

This improves accountability and operational response time.

4. Shared Ownership

Overview
Some operational actions may involve multiple teams or departments.
Shared ownership allows:

• Collaborative execution
• Multi-team visibility
• Joint accountability